Sarath Chand Lingamgunta (Sarath Chand L)
American Express
Engineer I
American Express
Sarath Chand L Member since 2013 3 posts
American Express
Posted: January 15, 2020
Last activity: January 15, 2020
Posted: 15 Jan 2020 11:21 EST
Last activity: 15 Jan 2020 14:24 EST

Enable service SLA with fallback activity Option in connect-REST

HI Team,

I'm using Enable service SLA with fallback activity Option in service-REST with default settings and configured a fallback response in POST. I'm triggering service from postman and can see fall back response on 4th request (after Maximum consecutive violations-3). But service activity not called for the 4th request (only fallback activity is called), can you please confirm if Service activity is called for 4th request after 3 consecutive violations??

Requirement - After 3 consecutive timeouts, Pega service needs to send default fall back response to consumers & process actual service in the background.

can we achieve this using service SLA with fallback activity Option??

***Edited by Moderator Marissa to update platform capability tags****
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