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Sreecharan30 Member since 2018 10 posts
CISCO
Posted: December 18, 2019
Last activity: January 6, 2020

Enabling PegaChat logs

Hello Team,

We have enabled PegaChat to our CSR but unfortunately, there is no log on the server even didn't see anything in PegaRULES.log. Please let me know if you need to be updated in prconfig.xml or in prlog4j.xml.

Thank you for help..!!

***Edited by Moderator: Lochan to update platform capability tags***

Pega Customer Service Conversational Channels System Administration
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Posted: 10 months ago

Hi Sreecharan30,


Please look in to CPM installation guide for process to enable logging for chat engine.


https://community.pega.com/knowledgebase/documents/customer-process-manager-cpm-62-sp4-installation-guide


Quick overview of steps:


  •  Edit the prlogging.xml file. This is located in the same folder as the prconfig.xml file (e.g. webapps\prweb\WEB-INF\classes on Tomcat; in the prresources.jar on WebSphere).  For your convenience, the XML snippets used below are provided in a file chat-logging.xml in the External Components folder in the CPM distribution.

  • At the end of the appender blocks, add the appender block found in the file chat-logging.xml in the External Components folder in the CPM distribution

  • At the end of the category blocks, add the category block found in the file chat-logging.xml.

  • The debug level may be changed by setting the priorityvalue parameter in the category block (Error, Warning, Infor, Debug)

  • You must restart your application servers for any changes to take effect. Consult the PegaCHAT Implementation Guide, included with the CPM Media, for additional configuration details.

 


 
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