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Rajesh Pitchai (RAJESH-1)
Coforge Tech
Vice President
Coforge Tech
US
RAJESH-1 Member since 2011 2 posts
Coforge Tech
Posted: September 22, 2018
Last activity: September 24, 2018
Posted: 22 Sep 2018 3:47 EDT
Last activity: 24 Sep 2018 9:24 EDT
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Enabling survey post chat with advisor

Hi,

we have a requirement to push a quick survey after the CSR has wrapped up the live chat. The survey is to be pushed to the same chat window of the customer and not via email etc. It should not be manually typed or trigggered by the CSR. Instead the survey should be shown on chat window automatically on wrap-up.

I did find the below article on PDN but it talks about the end user experience and not the steps to enable such a feature. Can someone please assist ?

https://community.pega.com/knowledgebase/articles/enabling-post-chat-advisor-survey

https://community.pega.com/knowledgebase/articles/enabling-post-chat-advisor-survey

Pega Customer Service Conversational Channels Case Management
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