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Gena Dubrovskiy (GenaD736)
Luxoft Holding, Inc.
pega system architect
Luxoft Holding, Inc.
GenaD736 Member since 2017 1 post
Luxoft Holding, Inc.
Posted: September 8, 2020
Last activity: September 8, 2020

Encoding problem in Emails send out of pega

User from Sweden sends Email with - Content-Type: text/plain; charset="iso-8859-1" but Pega replies to the user with Email with Content-Type: text/html; charset="UTF-8". Because of this user receives an email with unreadable characters for him(characters specific to Sweden language are replaced ). We want to map value from "charset" into Pega and use it in future for Email sending if necessary. We want to change charset="UTF-8". to charset="iso-8859-1"(or any other encoding) for outbound Emails in some cases. We were able to map charset value via Java but we haven't found a way to set it for outbound Emails.

***Edited by Moderator: Pallavi to change content type from Discussion to Question***  

Pega Platform Low-Code App Development Dev/Designer Studio Consumer Services Senior System Architect