AviR9728 Member since 2015 13 posts
Posted: July 19, 2016
Last activity: August 5, 2016

End User cannot find Work Object upon Login

A WO had been assigned to a user and the user has submitted the WO and the flow now takes the WO to a reviewer.

The End User's last name (and other properties) has changed since this submission.

The reviewer has returned the same WO for modification via a Ticket in the flow AFTER the user's last name has changed.

Unfortunately when the user NOW logs in, the WO is not available in their worklist.

I suspect that the current user clipboard details viz. (last name, email etc.) do not match what was imprinted on the WO when is was submitted with the prior last name, email.

HOW to make the WO reappear in the User's Work List so that the end user can work on it?

***Updated by Moderator: Marissa to add SR to original post details***

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