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JUANA MARIA BLANCO CALLEJA (JuanaMaria)
Capgemini

Capgemini
ES
JuanaMaria Member since 2014 10 posts
Capgemini
Posted: March 7, 2021
Last activity: March 30, 2021
Posted: 7 Mar 2021 14:30 EST
Last activity: 30 Mar 2021 6:48 EDT

Error 500 when calling Pega API to create a Case (Pega 8.4.0 - Cloud Environment)

Hi,

There's a business requirement to integrate third party web and mobile apps with our Next Best Action Advisor Pega Platform through Pega API.

I've tried to create a Next Best Action Advisor case (LocalOfferAdvisor) using Pega API but always get Error 500.

The error is produced in activity Work-pzCheckFieldSecurity.

Attached you can find images of the request, tracer and exception.

Can anyone help me on this?

Thanks in advance,

Juana María

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Customer Service for Communications 8.4 Case Management Data Integration Communications and Media Senior System Architect