Thomas Sasnett (ThomasSasnett)
Lead Robotics Architect
Pegasystems Inc.
ThomasSasnett Member since 2016 11 posts
Posted: January 26, 2017
Last activity: April 12, 2017
Posted: 26 Jan 2017 12:38 EST
Last activity: 12 Apr 2017 0:06 EDT

Error After Robot Registration - InternalServerError(500)

We are attemting to register an RPA robot and are getting the a InternalServerError(500) message in the logs. For the Robotics category, we see the following messages;

Regsitering Robot...
Registering Robot step1
Error requesting data from Pega...
Code: InternalServerError(500), Content: System.Threading.Tasks.Task'1[System.String]
(RoboticsService.Start() - Unable to acquire RobotInfo.

The symptom is that the robot registers and display green on the console for about 30 seconds, and then goes red. It stays red even if we shut dow Runtime.

We know the RPA credentials are correct and all other settings in Runtime are correct.

Is there any logging we can enable in Pega to get more information? Is there anything else we can check in the Pega platform that might be causing this?

Robotic Process Automation
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