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Thomas Sasnett (ThomasSasnett)
PEGA
Lead Robotics Architect u2013 Pega Consulting
Pegasystems Inc.
US
ThomasSasnett Member since 2016 10 posts
PEGA
Posted: January 26, 2017
Last activity: April 12, 2017
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Error After Robot Registration - InternalServerError(500)

We are attemting to register an RPA robot and are getting the a InternalServerError(500) message in the logs. For the Robotics category, we see the following messages;

Regsitering Robot...
Registering Robot step1
Error requesting data from Pega...
Code: InternalServerError(500), Content: System.Threading.Tasks.Task'1[System.String]
(RoboticsService.Start() - Unable to acquire RobotInfo.

The symptom is that the robot registers and display green on the console for about 30 seconds, and then goes red. It stays red even if we shut dow Runtime.

We know the RPA credentials are correct and all other settings in Runtime are correct.

Is there any logging we can enable in Pega to get more information? Is there anything else we can check in the Pega platform that might be causing this?

Robotic Process Automation
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