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Mindtree
Posted: June 27, 2018
Last activity: March 21, 2019
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Error: Agent Work Security
The pyassignmentstatus set to Error: Agent Work Security for some of the cases in work list and user is not able to view the cases in dashboard.
It seems agent(Service level event) is unable to open the work item due to the security settings.Any Suggestions to fix this issue..
You can check the broken queue item that is generated to see the access group associated with the agent run. Then check the roles and privileges in the access group to make sure the appropriate access is provided.