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 Krishna Chaitanya Dhilli (DhilliChaitanya)
Mindtree
Module Lead
Mindtree
AU
DhilliChaitanya Member since 2014 21 posts
Mindtree
Posted: June 27, 2018
Last activity: March 21, 2019
Posted: 27 Jun 2018 6:19 EDT
Last activity: 21 Mar 2019 12:04 EDT
Closed

Error: Agent Work Security

The pyassignmentstatus set to Error: Agent Work Security for some of the cases in work list and user is not able to view the cases in dashboard.

It seems agent(Service level event) is unable to open the work item due to the security settings.Any Suggestions to fix this issue..

Case Management Data Integration Security
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Posted: 3 years ago
Posted: 27 Jun 2018 7:13 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

You can check the broken queue item that is generated to see the access group associated with the agent run. Then check the roles and privileges in the access group to make sure the appropriate access is provided.
Posted: 3 years ago
Posted: 27 Jun 2018 9:03 EDT
Krishna Chaitanya Dhilli (DhilliChaitanya)
Mindtree
Module Lead
Mindtree
AU

Hi Carissa,


Thanks for your suggestion.


Case is not moving to Broken Queue,it is assigning to particular operator and pyassignmentstatus is changing to Error: Agent Work Security.
Posted: 3 years ago
Posted: 27 Jun 2018 9:22 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

I would have expected there to still be a broken queue item if an agent tried to process the item but failed. Do you have an SLA on that assignment that would have tried running?
Posted: 3 years ago
Posted: 6 Jul 2018 9:38 EDT
Krishna Chaitanya Dhilli (DhilliChaitanya)
Mindtree
Module Lead
Mindtree
AU

Hi Carissa,


There is an entry in Broken Queue.I could see the below error.


Error:<pxErrorMessage>You are not authorized to open instance XXX-Work-XXX LA-134</pxErrorMessage> 


PFA file.I don't see any issue in the roles and privileges of access group. 


Regards


Krishna Chaitanya
Posted: 2 years ago
Posted: 21 Mar 2019 12:04 EDT
Marissa Rogers (MarissaRogers)
MOD
Senior Community Moderator
Pegasystems Inc.
US
Hello!


 


Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query.
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Hello!


 


Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s at the top of this screen and also on our Pega Support Community homepage.  Once created, please reply back here with the URL of the new post.


 


Thanks,



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