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Instituto Tecnológico superior de Misantla
Posted: October 28, 2019
Last activity: October 30, 2019
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error to create a new case type in app studio
hello, I am taking the Course: System Architect Essentials 8.1, I deleted a case type with the name "Assistance request" and when I re-created it, it makes a mistake that says: "This record has 1 error (s) in 1 place (s). Update record failed: Rule already exists .."
How can I solve this problem?
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Hi,
Could you please retry after log-off & login or just search and confirm if the case type has been correctly deleted ? This is not a very common error message we see when trying to re-create case types.
Also, you can search the case type rule from the app explorer and check if there is an instance that already exists.
Happy to discuss further if issue still persists.