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 Alexis Jonathan Hernandez Martinez (AlexisJonathanH)
Instituto Tecnológico superior de Misantla

Instituto Tecnológico superior de Misantla
MX
AlexisJonathanH Member since 2019 2 posts
Instituto Tecnológico superior de Misantla
Posted: October 28, 2019
Last activity: October 30, 2019
Posted: 28 Oct 2019 19:53 EDT
Last activity: 30 Oct 2019 13:21 EDT
Closed

error to create a new case type in app studio

hello, I am taking the Course: System Architect Essentials 8.1, I deleted a case type with the name "Assistance request" and when I re-created it, it makes a mistake that says: "This record has 1 error (s) in 1 place (s). Update record failed: Rule already exists .."
How can I solve this problem?

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Posted: 1 year ago
Posted: 30 Oct 2019 13:21 EDT
Somak Banerjee (SOMAK123)
Cognizant

Cognizant
GB

Hi,


Could you please retry after log-off & login or just search and confirm if the case type has been correctly deleted ? This is not a very common error message we see when trying to re-create case types.


Also, you can search the case type rule from the app explorer and check if there is an instance that already exists.


 


Happy to discuss further if issue still persists.