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Vikram Reddy (VikramReddy)
TechMahindra

TechMahindra
IN
VikramReddy Member since 2014 29 posts
TechMahindra
Posted: March 11, 2021
Last activity: July 12, 2021
Posted: 11 Mar 2021 12:33 EST
Last activity: 12 Jul 2021 10:53 EDT

Error is not displayed when optimistic locking option is used

Hi All,

We are using Pega Platform 8.5.2 ,Theme Cosmos 

1.Configured a case type with Optimistic locking (Allow multiple users),Created a case .

2.  work object is opened by 2 separate operators and 1st operator updated a field (Clicked on Save its a Screen flow)  and 2nd operator updated a field and clicked on Save or Next.

Observation:

Activity pzShowConflicts which invoke from Finish Assignment  Param.ShowConflict is set to true 

Configurations :

  1. Save-as the Tabbedscreenflow7 harness in the custom ruleset
  2. In Display options Tab  1.FormLevel errors-In Configurable section 2.Allways show is checked 3Keep Error display is checked 3.Custom Error section is pyCaseErrorSection.
  3. Embedded pzShowConflicts Section in pyCaseErrorSection

 

Issues:

1.Able to Error message but not all the time

2. Some time not able to see any error message on UI and its restricting the user to move forward when click on next button ,In Tracer able to see Error message on pyWorkPage. some times when 2nd operator do browser refresh able to see Error message.

 

Any suggestion how resolve this issue.

Pega Platform 8.5.2 User Experience Healthcare and Life Sciences Senior System Architect