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Vodafone
Posted: 1 year ago
Last activity: 1 year 3 months ago
Error observed during campaign launch
Hi Team,
We observed below error in production during campaign run though the ProgramRun(PR-XX) is completed successfully.
Error : Database-LockFailure-LockLost
When we checked in queue management , found the attached queue info.
I could see the agent Pega-ProCom:ServiceLevelEvents is causing the issue. But could not correlate campaign run with Servicelevel agents.
Please suggest what could be wrong here?
Posted: 1 year ago
Hi, did you see any errors in the Campaign with the id : P-8 (thats the one which we see in the SLA queue item) ? If not most likely the retry of the SLA worked. Please check if any future schedules are running fine if its a recurring campaign.