Question

7
Replies
66
Views
RaghunathaBende Member since 2019 5 posts
Axiom
Posted: 1 month ago
Last activity: 3 weeks 5 days ago

error occurred during fetching instance configuration

While scanning QR code of mobile app using Pega mobile Preview App getting Error occurred during fetching instance configuration.

 #PegaHackathon2020

***Edited by Moderator Marissa to update Content Type from Discussion to Question***

Pega Platform Pega Platform 8.4.1 Mobile Education Lead System Architect
Close popover
Posted: 1 month ago

Hi Shruthi,

 

I followed the same and it is https only(Hackathon server)

 

Thanks,

Raghunatha Bende

Posted: 1 month ago

Hi Raghunatha - here are some things to try:

  • Delete and re-install the mobile preview app
  • Try to use the camera of your phone to read the QR code and launch the app in your mobile browser
  • Debug to see the URL the QR code encodes to verify it's a working URL

Good luck!

Posted: 1 month ago

Thanks Matte,

I even tried to delete and reinstall and see the issue persists, workaround i have done to download apk file and installed but i have another challenge of login as as user.

Thanks,

Raghunatha Bende

Posted: 1 month ago

Hi Raghunatha,

You can generally login as any operator defined in your app, however depending on the url being used for authentication, you might need to ensure it is not an "externally authenticated" operator for it to work on your device.

-Matt

Posted: 3 weeks ago

Hi Matt,

When i use non-external authenticated user using PRServlet URL i am able to login in desktop but the same operator cannot able to login in mobile app.

Thanks,

Raghunatha Bende

Posted: 3 weeks ago

Hi Raghunatha,

What is the URL the mobile app is using for login? If it contains "/sso" you will need to use an externally authenticated operator and the trial layer for authentication will have to remain configured for the browser requestor.

Thanks,

-Matt
Share this page LinkedIn
Copied!