Question
An error occurred while processing your email Reason: Email service [EmailDefault][Appclass][AppSE] failed:PRRuntimeError You originally wrote
Hi All,
while individual try to reply to my email sent from PEGA got an error:
"An error occurred while processing your email Reason: Email service [EmailDefault][Appclass][AppSE] failed:PRRuntimeError You originally wrote: "
I do see emails in the attachment but I don't get any notifications that something was sent to me.
Can anyone please suggest for what reason it happens as there is nothing being logged in Logs.
Also, there is some error count in SMA(Listener).
Regards,
Yasmin
***Edited by Moderator Marissa to update platform capability***
I am not able to reproduce the same scenario in lower environment. And it happened only 2 times in production.
This is the error message:
An error occurred while processing your email Reason: Email service [EmailDefault][XXX-FW-XX-Int-Service-Case][CreateCase] failed:PRRuntimeError You originally wrote: An error occurred while processing your email Reason: Email service [EmailDefault][XXX-FW-XX-Int-Service-Case][CreateCase] failed:PRRuntimeError You originally wrote: An error occurred while processing your email Reason: Email service [EmailDefault][XXX-FW-XX-Int-Service-Case][CreateCase] failed:PRRuntimeError You originally wrote: An error occurred while processing your email Reason: Email service [EmailDefault][XXX-FW-XX-Int-Service-Case][CreateCase] failed:PRRuntimeError You originally wrote: An error occurred while processing your email Reason: Email service [EmailDefault][XXX-FW-XX-Int-Service-Case][CreateCase] failed:PRRuntimeError You originally wrote: An error occurred while processing your email Reason: Email service [EmailDefault][XXX-FW-XX-Int-Service-Case][CreateCase] failed:PRRuntimeError You originally wrote: An error occurred while processing your email Reason: Email service [EmailDefault][XXX-FW-XX-Int-Service-Case][CreateCase] failed:PRRuntimeError You originally wrote: =?utf-8?Q?=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A?= =?utf-8?Q?
=0D=0AThis_interview?= =?utf-8?Q?_would_be_with_Paul_Ritchie_and?= =?utf-8?Q?_Ben_Murphy._It_could_be_pre-arranged,_because_this_time_was_s?= =?utf-8?Q?uggested_to_me.=0D=0A
=0D=0A?= =?utf-8?Q?If_?= =?utf-8?Q?so_please_confirm_if_this_is_th?= =?utf-8?Q?e_same_meeting_and_Wednesday_8:?= =?utf-8?Q?30-10:30_is_fine.=0D=0A
EMAIL.Careers-UK-Listener.Listener|from(email address)|sub(RE: XX)|Email|EmailDefault|XXX-FW-XXX-Int-Service-Case|CreateCase|A98CE59194F8949C74B297B0B4828EE9A - Email service [EmailDefault][XXX-FW-Recruiting-Int-Service-Case][CreateCase] failed:PRRuntimeError:com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
.....
Caused by: com.pega.pegarules.pub.runtime.IndeterminateConditionalException: Unable to open an instance using the given inputs: DATA-CORR-EMAIL XXX-XX-RECRUITING-WORK SH-47392CF8F!20180813T125524.244 GMT
Hi There,
This is application related error.
Please trace the requestor to understand more on it.
Also check where the OBJ-Open happens and try to see if that object exists in DB.
Regards,
Ujjwal
I cannot see any instance of the object in the DB for all the time whenever error occurred.
Thanks Ujjwal.
As this was the old case, so the case has been resolved and completed. And also she was able to get notification without error.Seems it happened for 1 day only.
And for other cases no error occurred.
what possibly could be the reason?
Most Probably cache.
Are you able to reproduce the issue consistently so you can trace the listener and see what is failing?