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Stephen Pegram (SLP2408)
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SLP2408 Member since 2018 1 post
Health First
Posted: May 10, 2018
Last activity: June 1, 2018
Posted: 10 May 2018 16:56 EDT
Last activity: 1 Jun 2018 8:44 EDT
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Error Requesting Data From Pega, Unable To Acquire RobotInfo (Pega 7.2.2, Pega Robotics Studio 8.0.1058.0, Robot Manager 1)

Hello,


We've designed a simple automation with openspan that we've configured to connect to a pega application, but whenever we try to start the Pega Robotics Runtime, it immediately closes. The runtime logs give these errors . . .


-Registering Robot step1 - Name: '5D', Queue: 'TestWG'

-Error requesting data from Pega. https://*******.pegacloud.io/prweb/api/v1/cases

-Code: InternalServerError(500), Content: System.Threading.Tasks.Task`1[System.String]

-RoboticsService.RegisterRobot - Unable to acquire RobotInfo.

-RPA mode is enabled, but robot failed to register. Runtime will shutdown.


----------------------


In the RuntimeConfig.xml, I have set. . .


-"AllowRunWithNoPackage" value="true"


-"Enter RPA Credentials. . ." show="true"


----------------------


In the StudioConfig.xml, i have set. . .


PegaServer baseUrl="https://*******.pegacloud.io/prweb/api/v1/"


----------------------


In the CommonConfig.xml, underneath the <Servers> tag, within a <Server> tag, I have set


-name="RobotManager"


-workgroup="TestWG"


-authenticationType="Basic"


-RPA="true"


-enabled="true"


baseURL="https://*******.pegacloud.io/prweb"


----------------------

Hello,

We've designed a simple automation with openspan that we've configured to connect to a pega application, but whenever we try to start the Pega Robotics Runtime, it immediately closes. The runtime logs give these errors . . .

-Registering Robot step1 - Name: '5D', Queue: 'TestWG'
-Error requesting data from Pega. https://*******.pegacloud.io/prweb/api/v1/cases
-Code: InternalServerError(500), Content: System.Threading.Tasks.Task`1[System.String]
-RoboticsService.RegisterRobot - Unable to acquire RobotInfo.
-RPA mode is enabled, but robot failed to register. Runtime will shutdown.

----------------------

In the RuntimeConfig.xml, I have set. . .

-"AllowRunWithNoPackage" value="true"

-"Enter RPA Credentials. . ." show="true"

----------------------

In the StudioConfig.xml, i have set. . .

PegaServer baseUrl="https://*******.pegacloud.io/prweb/api/v1/"

----------------------

In the CommonConfig.xml, underneath the <Servers> tag, within a <Server> tag, I have set

-name="RobotManager"

-workgroup="TestWG"

-authenticationType="Basic"

-RPA="true"

-enabled="true"

baseURL="https://*******.pegacloud.io/prweb"

----------------------

We have set up our pega application correctly to my knowledge, as the robotics workbasket we created is registered in the Robotics Automation Console Portal, and it contains cases. We can also pull up the fields in Visual Studio that we've specified in the relevant records within our pega application. The robot registered within the console is red and says "Robot connectivity has been lost".

Can anyone give me an idea of why the runtime is immediately shutting down after we try to start it?

(Upgrading Pega Platform and Pega Robotics Studio version is not an option)

Robotic Process Automation
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