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Naveen Devineni (Devineni999)
Cognizant Technology Solutions
Naveen Devineni
Cognizant Technology Solutions
US
Devineni999 Member since 2020 2 posts
Cognizant Technology Solutions
Posted: April 21, 2021
Last activity: April 28, 2021
Posted: 21 Apr 2021 17:54 EDT
Last activity: 28 Apr 2021 17:11 EDT
Solved

Error Requesting Data From Pega, Unable To Acquire RobotInfo (Pega 7.4, Pega Robotics Studio 19.1.49, Robot Manager 6.2)

We have set up our pega application correctly, as the robotics workbasket we created is registered in the Robotics Automation Console Portal. We can also pull up the fields in Studio that we've specified in the relevant records within our pega application. .

Can anyone give me an idea of why the runtime is immediately shutting down after we try to start it?

 

Error :

Error                                                     Requesting data from Pega

Error   |    1      | STA   | Robotics          | Code: InternalServerError(500), Content:  Error   |  | 1      | STA   | Robotics          | RoboticsService.RegisterRobot - Failed to register robot. Error   |  | 1      | STA   | Robotics          | RPA mode is enabled, but robot failed to

***Edited by Moderator: Pooja Gadige to change content format from Discussion to Question***
Pega Robotic Process Automation 19.1 Robotic Process Automation Financial Services Robotics System Architect