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WojciechR Member since 2016 11 posts
Quad Graphics
Posted: 3 years ago
Last activity: 3 years 5 months ago
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Error "Save, Delete or Commit has failed because lock is not held" (case resolving)

Hello

I've added pyResolveAndCloseCase FA in pyDefault rule for our parent case to have possibility to resolve manually the parent case and all its subcases.

Everything works fine except the error that is displayed saying "Save, Delete or Commit has failed because <pzInsKey of WorkObject> is not held".

I found a solution on PDN...: https://pdn.pega.com/support-articles/save-delete-or-commit-has-failed-because-lock-not-held-0

... but unfortunately I don't understand how to apply it (which SLA they are talking about). I reviewed all SLAs in my App and any of them set the goal time to zero.

Even if I've got the error all cases/subcases have been resolved properly.

Thank you for any help! :)

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