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georn Member since 2014 3 posts
PEGA
Posted: 4 years ago
Last activity: 4 years 1 month ago
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Error synching Pega Chat profile

I am using Designer Studio to sync up user profiles in (Firefly) Pega Chat but I get this error.

Error:
** Error While Updating the WorkGroups{"error":{"message":"","type":"request_failed","param":null,"rawError":"CastError: Cast to ObjectId failed for value \"57519efa4bf6687379a616e9,5751a9ff4bf6687379a61743,5751b2f34bf6687379a61780,578d1e2d62e3b98570cf7ff3,57979c5c62e3b98570cf890b,57a0a45f62e3b98570cf943a,57a0a46062e3b98570cf943b,57a0a46062e3b98570cf943c,57bc976d8eb169916d4b4db8,57bc976f8eb169916d4b4db9,57bc97708eb169916d4b4dba,57bc97728eb169916d4b4dbb,57bc97768eb169916d4b4dbe,57bca49d8eb169916d4b4e05,57bca49d8eb169916d4b4e06,57bca49e8eb169916d4b4e07,57bca49e8eb169916d4b4e08,NA,NA,NA,NA\" at path \"allowed_employee_ids\""}}

Of course, the syncs dont work and so am not able to add any new operator to chat.

Any idea why this is happening?

***Updated by moderator: Maryrita to add Group Tag***

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