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Posted: August 23, 2016
Last activity: February 28, 2019
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Error synching Pega Chat profile
I am using Designer Studio to sync up user profiles in (Firefly) Pega Chat but I get this error.
Error:
** Error While Updating the WorkGroups{"error":{"message":"","type":"request_failed","param":null,"rawError":"CastError: Cast to ObjectId failed for value \"57519efa4bf6687379a616e9,5751a9ff4bf6687379a61743,5751b2f34bf6687379a61780,578d1e2d62e3b98570cf7ff3,57979c5c62e3b98570cf890b,57a0a45f62e3b98570cf943a,57a0a46062e3b98570cf943b,57a0a46062e3b98570cf943c,57bc976d8eb169916d4b4db8,57bc976f8eb169916d4b4db9,57bc97708eb169916d4b4dba,57bc97728eb169916d4b4dbb,57bc97768eb169916d4b4dbe,57bca49d8eb169916d4b4e05,57bca49d8eb169916d4b4e06,57bca49e8eb169916d4b4e07,57bca49e8eb169916d4b4e08,NA,NA,NA,NA\" at path \"allowed_employee_ids\""}}
Of course, the syncs dont work and so am not able to add any new operator to chat.
Any idea why this is happening?
***Updated by moderator: Maryrita to add Group Tag***
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Could you provide us more details regarding the issue and the scenario you are trying to replicate because the above error message doesnt contain much useful information.It would be really helpful if you can provide us the instance details where you are facing this issue