Question

13
Replies
4150
Views
RajasekharU0829 Member since 2013 98 posts
Techmahindra
Posted: 1 year ago
Last activity: 1 year 1 month ago
Closed

Error: There has been an issue; please consult your system administrator

Using Pega 7.2.1

Some times we get following error Message displayed in "ActivityStatusError" window "There has been an issue; please consult your system administrator", Stauts as "Fail"

Step to reproduce: In Designer Studio Developer Portal, Enter some value and press enter key to search. Error Message displayed in "ActivityStatusError" window "There has been an issue; please consult your system administrator", Stauts as "Fail".

In Working scenario: I observed, in normal scenario, value for pxObjClass property is "Data-Portal" in tracer.

Tracer analysis: There is no pxObjClass property on pyDisplayHarness page.

Log file:

com.pega.pegarules.pub.PRRuntimeError
com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:712)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:467)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3166)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:390)
at sun.reflect.GeneratedMethodAccessor58.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1301)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1038)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:893)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:825)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:327)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:270)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:247)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:594)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:390)
at sun.reflect.GeneratedMethodAccessor57.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:121)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:754)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:295)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:231)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:149)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:420)
at org.jboss.as.web.session.ClusteredSessionValve.handleRequest(ClusteredSessionValve.java:134)
at org.jboss.as.web.session.ClusteredSessionValve.invoke(ClusteredSessionValve.java:99)
at org.jboss.as.web.session.JvmRouteValve.invoke(JvmRouteValve.java:92)
at org.jboss.as.web.session.LockingValve.invoke(LockingValve.java:64)
at org.jboss.as.web.security.SecurityContextAssociationValve.invoke(SecurityContextAssociationValve.java:169)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:150)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:97)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:102)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:344)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:854)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:653)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:926)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a 'RULE-OBJ-FLOWACTION' with the name 'PZSEARCH' that applies to '@baseclass'. There were 1 rules with this name in the rulebase, but none matched this request. The 1 rules named 'PZSEARCH' defined in the rulebase are:
1 related to applies-to class '@baseclass', but were defined on subclasses: 'Data-Portal'.
at com.pega.pegarules.generation.internal.vtable.ruleres.VirtualTableResolver.throwDetailedRuleNotFoundException(VirtualTableResolver.java:717)
at com.pega.pegarules.generation.internal.vtable.ruleres.VirtualTableResolver.resolveToContainer(VirtualTableResolver.java:402)
at com.pega.pegarules.generation.internal.vtable.ruleres.VirtualTableResolver.resolveRule(VirtualTableResolver.java:153)
at com.pega.pegarules.generation.internal.vtable.VirtualTableImpl.resolveRule(VirtualTableImpl.java:311)
at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:498)
at com.pega.pegarules.session.internal.mgmt.Executable.doAction(Executable.java:3321)
at com.pegarules.generated.activity.ra_action_performpreprocessing_f9262bb49406977ef02af1d08f66d1f8.step1_circum0(ra_action_performpreprocessing_f9262bb49406977ef02af1d08f66d1f8.java:179)
at com.pegarules.generated.activity.ra_action_performpreprocessing_f9262bb49406977ef02af1d08f66d1f8.perform(ra_action_performpreprocessing_f9262bb49406977ef02af1d08f66d1f8.java:69)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3528)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10675)
at com.pegarules.generated.activity.ra_action_processaction_ecfb18bfff74b732e0d3ef9acc18243a.step18_circum0(ra_action_processaction_ecfb18bfff74b732e0d3ef9acc18243a.java:1899)
at com.pegarules.generated.activity.ra_action_processaction_ecfb18bfff74b732e0d3ef9acc18243a.perform(ra_action_processaction_ecfb18bfff74b732e0d3ef9acc18243a.java:353)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3528)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)
... 46 more
Can someone help me in debug the root cause.
Thanks in Advance..........

***Edited by Moderator Marissa to update platform capability tags****

Low-Code App Development Low-Code App Development Dev/Designer Studio
Moderation Team has archived post
Share this page LinkedIn