Posted: 20 Jun 2020 2:37 EDT Last activity: 22 Jun 2020 14:24 EDT
Error when testing Web Chatbot
I tried to follow up on the steps to have a CS Self-Service application on top of my CS implementation application, and there configure my web chatbot interactions. However, I noticed an error when you try to test the chatbot in the preview console when you enter a command, it throws an empty pop-up with error:
"There has been an issue; please consult your system administrator"
Not the most descriptive of errors... after tracing I noticed it runs the activity:
Failed to find a 'RULE-OBJ-WHEN' with the name 'PYINPUTCONTROLDATEFORMATALLOWED' that applies to 'PegaCA-Work-Interaction-VA-WCB'. There were 2 rules with this name in the rulebase, but none matched this request. The 2 rules named 'PYINPUTCONTROLDATEFORMATALLOWED' defined in the rulebase are:
2 inaccessible because their availability was 'Withdrawn'.
In my original post I tried to analyze the error above, also in comparison when running the chatbot in a Pega Platform app (not CS).
Thanks for your help
Posted: 1 year ago
Updated: 1 year ago
Posted: 22 Jun 2020 12:41 EDT Updated: 22 Jun 2020 12:42 EDT
Amit Patel (Amit_Patel)
Director, Customer Service Engineering
Hi Jose, the pxProcessSimulation is actually withdrawn in the 08-03-01 version of PegaCS-WebChatbot ruleset. That mean if you have CS 8.3 installed as well, this should revert back to the Pega-ProcessEngine version.