Question3Replies45Views SagarK32 Member since 2015 11 posts Cognizant Posted: March 18, 2020Last activity: March 28, 2020 Exception Handling using OOTB rulesWe need route the case to Broke process Queue if any error related to backend system(service not available, Database is not accessable).do we have any OOTB rules to handle this case? Thanks,Sagar Pega Service Case Management for Retail Banking Low-Code App Development Dev/Designer Studio Financial Services Customer Service Architect ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 8 months agokanap2 PEGA replied to SagarK32If you are calling service from an activity, then we can use "StepStatusFail" when rule in Jump condition of that step to check if that step is failed and add necessary steps to route to Broken queue. Posted: 8 months agoSagarK32 Cognizant replied to kanap2Thanks for the replay. can u please explain more on which necessary steps to route to Broken queue? Posted: 8 months agokanap2 PEGA replied to SagarK32Do you want to route the case to the "BrokenProcesses" work queue?