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MikeMiracle Member since 2015 5 posts
SANTANDER
Posted: February 18, 2018
Last activity: February 19, 2018
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Excluding certain assignments from GetNextWork (Customizing GetNextWork)

GetNextWork operates on a WB which has all pending approval assignments . But for a particular operator GetNextWork ( button ) should only return assignments worked by operators other than the current operator. (This is needed to prevent self approval of work . To give context , I am implementing buddy approval feature to CR case in Revision Manager Portal of Pega marketing which is nothing but normal case management under the hood)

Has anyone attempted this or a similar customisation to getNextWork ? Where should the customization go

Assign-.GetNextWorkCriteria (decision tree)

or in the following activities

  • Work-.findAssignmentInWorkBasket
  • Work-.findAssignmentInWorklist
  • Work-.GetNextWorkObject

Your thoughts are appreciated in adavance.

Cheers & Regards,

MikeMiracle

Low-Code App Development Case Management
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