Question4Replies86Views RxRajesh Member since 2019 3 posts Prime Therapeutics Posted: March 6, 2019Last activity: March 8, 2019 Closed Solved Exercise: Configuring a case type : Verify your work step 7Hi,The course is System Architect Essentials Version: 8While working on Exercise: Configuring a case type when I reached the 7 under verify your work, I am unable to select "Approval" to approve or reject the case. Appreciate your help in resolving this issue.Rajesh Pega Academy ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoeddie.jm PEGA replied to RxRajeshDid you use an Approve/Reject step in the case type? eddie Posted: 1 year agoRxRajesh Prime Therapeutics replied to eddie.jmYes. Followed all the instruction given in the exercise . Will attaching any snapshot help? Posted: 1 year agoeddie.jm PEGA replied to RxRajeshsend me the link to your exercise environment via email: firstname.lastname@example.org I will have a look. eddie Accepted Solution Posted: 1 year agoRxRajesh Prime Therapeutics replied to eddie.jmThanks a lot for resolving this issue. Anyone reading this thread, I had setting of route to a specific user, instead of Work queue that created issue. Rajesh.