Question

1
Replies
489
Views
Close popover
Katherine Catapang (KatherineC)
Accenture

Accenture
SG
KatherineC Member since 2018 15 posts
Accenture
Posted: August 13, 2018
Last activity: August 13, 2018
Closed

Experiencing Slowness in Application due to Thread Dumps / RequestorLockException

We experience slowness in our Pega Marketing application. It left the entire UI unresponsive, and we were also unable to access Pega when we tried a new session, leaving us to resort to restarting the server.

Upon checking the logs, there were a few thread dumps accompanied by RequestorLockException. Our user base is small, less than 10 users.

Can anyone pinpoint the cause of the thread dumps by looking at the pegarules log? I assume the slowness was caused by the thread dumps. Correct me if I'm wrong.

Thanks!

***Edited by Moderator Marissa to update platform capability tags****

Pega Marketing Pega Platform System Administration
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.