Posted: 13 Aug 2019 1:37 EDT Last activity: 13 Aug 2019 21:47 EDT
Export Case data and enable reopening of cases.
I have a requirement to export full case data (resolved cases) into a different system so that it can be analyzed/reopened later for specific purposes. While reopening the case the customer should be able to rework any assignment he wants. How can this be implemented in Pega?
Normal Pega import/export doesn't support the export/import of previously created cases or resolved cases. What is the best option to implement this in Pega?