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Posted: February 16, 2018
Last activity: February 19, 2018
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Extract Data in CSV via BIX
Hi,
We have a requirement to extract all resolved case data in CSV format via BIX. We don't want to run BIX independently by running command line script for all resolved cases, rather to avoid manual intervention we want to run extract rule via an activity everytime case is resolved. But in this approach there is a risk for CSV file from getting overridden when another case is resolved. is there any solution of this?
Hi Anand,
Thanks for posting on PSC.
You can configure the activity which is responsible for generating the excel containing resolved cases through an agent. Just an idea, not sure if it's feasible for your use-case.
Regards,
Asif