Priyesh Agrawal (PriyeshA)
Ernst & Young
Senior Pega Developer
Ernst & Young
PriyeshA Member since 2015 17 posts
Ernst & Young
Posted: March 14, 2021
Last activity: March 15, 2021
Posted: 14 Mar 2021 0:50 EST
Last activity: 15 Mar 2021 16:15 EDT

Facebook Bot is not responding

Hi All,

We are trying to implement Facebook chat-bot integration with Pega.

We have done the below steps:

1) Created channel using App Studio

2) Created a Page in FB and registered the app in Facebook for Developers.

3) Generated Token and configured webhooks, subscriptions etc. in registered app.

4) Configured Behaviour and Connection Tab in Channel.

Now, while testing the functionality, not getting the response from the messanger-bot.

We are using Pega 8.5.2 and Facebook v9 Component.


Any help would be needful. Thanks!

***Edited by Moderator: Pooja Gadige to update product version, add platform capability tag***
Pega Platform 8.5.2 Conversational Channels