Facebook chatbot dynamic responses
Hello Folks,
How do I include dynamic content to my FB chatbot responses? e.g. a list of items fetched from a database
thanks
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Accepted Solution
Pegasystems Inc.
US
Hi Zensar,
Using a Response of type Text, you can include dynamic content into the text body the same way you would for a Paragraph rule. For example: <<OperatorID.pyUserName>>
Text responses as basic commands are running outside of any specific work context, so you only have system and data pages to work with. Though you do have the channel interaction itself along with data pages and system pages. i.e. <<D_UserData.AccountStatus>> Where D_UserData could utilize pxRequestor, Application or OperatorID to fetch user-specific data, assuming that you have linked their facebook account to their Pega operator.
Alternatively, you can go to Records (explorer on the left) > User Interface > Paragraph and you will find entries for Work-Channel-Interaction-Facebook with names like "autoHASHCODE". You can open and edit these within the Paragraph editor. However, beware that not all paragraph features are supported by facebook, and using an unsupported markup may have unwanted results.
I hope this gets you what you need!
- James
Zensar
IN
Thanks James, that was helpful. Let me give it a shot.
Zensar
IN
Hi James,
I am getting the error "Unable to open the rule as base class value is empty" while trying to configure dynamic responses e.g <<OperatorID.pyUserName>> . what could be the cause?
Pegasystems Inc.
IN
Is the OperatorID defined in Pages and Classes tab? Please check your original paragraph and after adding to P&C, re-create command.