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Deepak Dhanawade (deepak.dhanawade)
EAI Systems India Pvt. Ltd.
Sr. Software Associate
EAI Systems India Pvt. Ltd.
IN
deepak.dhanawade Member since 2017 10 posts
EAI Systems India Pvt. Ltd.
Posted: May 23, 2018
Last activity: May 23, 2018
Posted: 23 May 2018 6:28 EDT
Last activity: 23 May 2018 10:38 EDT
Closed

Facebook Integration

Hi,

I have create one case when customer claims fraud then that case is created and that case is routed to workbasket.

After that CSR is select that case from work basket in interaction portal .

My requirement is that After selecting case from workbasket i want to open chat window so that CSR can chat with customer and resolved case.

How can i do this? any suggestaions

***Updated by moderator: Lochan to add Categories***

Thanks,

Deepak

Pega Customer Service Conversational Channels
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