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 Avinash Samidi (AvinashSCh)
MBRDI
Senior Consultant
MBRDI
IN
AvinashSCh Member since 2012 19 posts
MBRDI
Posted: February 24, 2016
Last activity: June 13, 2016
Posted: 24 Feb 2016 22:20 EST
Last activity: 13 Jun 2016 12:57 EDT
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Facing issue with Circumstance definition

Hi,

We have customized Perform harness which is circumstanced (CPMPortalType circumstance template). Modified the circumstance template in application ruleset to include application related portals. In runtime, even the conditions are satisfied the circumstance version of harness is not getting called. But When circumstance definition is been checkout in the developer portal and open the interaction case in portal, then circumstanced harness is being called. Can someone please suggest, what can be the issue!!

PRPC V7.1.8 and CPM7.1.3 is what we currently use.

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Accepted Solution

Posted: 5 years ago
Posted: 25 Feb 2016 3:53 EST
Avinash Samidi (AvinashSCh)
MBRDI
Senior Consultant
MBRDI
IN

We have created the same rule with different name from where perform harness is getting called. This solved the issue.
Posted: 5 years ago
Updated: 5 years ago
Posted: 12 Jun 2016 23:47 EDT
Updated: 13 Jun 2016 12:57 EDT
Anjaneyulu Ponugupati (ANJAN)
Areteans

Areteans
IN

Hi avinash,

We are having same issue. Can you please kindly explain the solution in detail.

Which rule have you created with different name?

Thanks in advance