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MBRDI
Posted: February 24, 2016
Last activity: June 13, 2016
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Facing issue with Circumstance definition
Hi,
We have customized Perform harness which is circumstanced (CPMPortalType circumstance template). Modified the circumstance template in application ruleset to include application related portals. In runtime, even the conditions are satisfied the circumstance version of harness is not getting called. But When circumstance definition is been checkout in the developer portal and open the interaction case in portal, then circumstanced harness is being called. Can someone please suggest, what can be the issue!!
PRPC V7.1.8 and CPM7.1.3 is what we currently use.
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Posted: 4 years ago
Updated: 4 years ago
Hi avinash,
We are having same issue. Can you please kindly explain the solution in detail.
Which rule have you created with different name?
Thanks in advance
We have created the same rule with different name from where perform harness is getting called. This solved the issue.