Question
Mercedes Benz Mobility
DE
Last activity: 13 Jun 2016 12:57 EDT
Facing issue with Circumstance definition
Hi,
We have customized Perform harness which is circumstanced (CPMPortalType circumstance template). Modified the circumstance template in application ruleset to include application related portals. In runtime, even the conditions are satisfied the circumstance version of harness is not getting called. But When circumstance definition is been checkout in the developer portal and open the interaction case in portal, then circumstanced harness is being called. Can someone please suggest, what can be the issue!!
PRPC V7.1.8 and CPM7.1.3 is what we currently use.
Accepted Solution
Mercedes Benz Mobility
DE
We have created the same rule with different name from where perform harness is getting called. This solved the issue.
Updated: 13 Jun 2016 12:57 EDT
Areteans
IN
Hi avinash,
We are having same issue. Can you please kindly explain the solution in detail.
Which rule have you created with different name?
Thanks in advance