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Fedotochkin Ilya Member since 2011 21 posts
Lanit
Posted: September 30, 2016
Last activity: July 14, 2017
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Failed to retrieve Rule-Service-SOAP instance XXX using default rulesets

Hello everyone!

We have a SOAP integration - two services, two WSDL. Services, service packages and other rules are made in the same way. Both service packages have the same Service access group.

Service #1 works correct - returns correct WSDL, returns correct responses for requests.

Service #2 works strange - returns incorrect WSDL (almost empty), returns an error for requests.

Returned WSDL:

Service response:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">  
 <soap:Body>  
 <soap:Fault>  
 <faultcode>soap:Server</faultcode>  
 <faultstring>Failed to retrieve Rule-Service-SOAP instance SUDIRReferenceService.Services.getSupportingData using default rulesets (Data-Admin-ServicePackage SUDIRReferenceService doesn't exist)</faultstring>  
 </soap:Fault>  
 </soap:Body>  
</soap:Envelope>  

Of course Service package exists.

This problem occurs only on one environment - on the customer environment, does not reproduces on our dev and qa.

1. What is the reason of this error?

2. What is known as "default rulesets"? I thought that requestor gets standard access group PRPC:Unauthenticated and because of that he can't see Service Package from our application. But when I tried to set this AG if service package, I get another error: Failed to retrieve Rule-Service-SOAP instance SUDIRReferencesService.Services.getSupportingData using access group PRPC:Unauthenticated.

Environment was rebooted, service package was resaved, but no changes.

I've already created an SR SR-A100903 for this problem, but for now got no answer.

***Updated by moderator: Marissa to blur proprietary information in images, removed #helpme and Ask the Expert group tags. Apologies those should not have been available to users.***

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