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 Fahad Khan (Fahad.Khan)
Cognizant

Cognizant
GB
Fahad.Khan Member since 2014 12 posts
Cognizant
Posted: April 23, 2019
Last activity: May 9, 2019
Posted: 23 Apr 2019 11:56 EDT
Last activity: 9 May 2019 7:37 EDT
Closed

Fetch Workbasket records conditionally

Usecase - A case C-1 has 2 parallel assignment.

Assignment A1 exists in "WorkingWB" and Assignment A2 exists in "WaitingWB"
We fetch the Workbasket list for dashboard. We can see case C-1 under both the workbasket queues.

Requirement is if a case as explained above exists, it should be visible only under "WaitingWB" and should not be visible under "WorkingWB" on the Dashboard.

Can this be acheived by using just the report definitions/ sub reports.

Pega Platform Case Management Data Integration
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Posted: 2 years ago
Posted: 9 May 2019 0:24 EDT
Bharath Kakaraparthi (BharathKakaraparthi)
PEGA
Associate Architect
Pegasystems Inc.
IN

If a case exists in multiple workbaskets, is there any priority order to be considered for the workbaskets to show it conditionally in dashboard.


or Is it always among "WaitingWB" and "WorkingWB"