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Cognizant
Posted: April 23, 2019
Last activity: May 9, 2019
Fetch Workbasket records conditionally
Usecase - A case C-1 has 2 parallel assignment.
Assignment A1 exists in "WorkingWB" and Assignment A2 exists in "WaitingWB"
We fetch the Workbasket list for dashboard. We can see case C-1 under both the workbasket queues.
Requirement is if a case as explained above exists, it should be visible only under "WaitingWB" and should not be visible under "WorkingWB" on the Dashboard.
Can this be acheived by using just the report definitions/ sub reports.
Posted: 1 year ago
Posted: 1 year ago
for the basic requiement its alwaus between "WaitingWB" and "WorkingWB". If it exists in Waiting so not show in working
If a case exists in multiple workbaskets, is there any priority order to be considered for the workbaskets to show it conditionally in dashboard.
or Is it always among "WaitingWB" and "WorkingWB"