File Listener is coming down due to network glitch
File Listener is coming down, whenever there is a network issue and It does not start automatically. A SR-A86817 was opened for this issue and it suggests to post the issue in this forum for product enhancement. Attached have Log (Pega Rule Log), Listener rule, response from PEGA SR. Application has to go live in August 1st week. Help needed.
Pegasystems Inc.
IN
Hi Suresh,
Thank you for posting your question on the Product Support Community. I have submitted the enhancement request on your behalf.
UHG
US
Thanks Vidyarajan,
Could you please let me know, how and when do we get the solution.
Pegasystems Inc.
IN
Hi Suresh,
I had a look into the SR and I see that the engineer has suggested that you look into an alternate solution and provided this URL: https://pdn.pega.com/forums/integration/external-folder-file-listener
Did this information help you? Are you still looking for an alternative solution other than rasing an enhancement request?
Regards,
Lochan | Online Community Moderator | Pegasystems Inc.
UHG
US
Hi Lochana,
I looked into given URL for ulternates but could not find same situation. Please let me know if we have something specific on our issue.
Regards,
Suresh
BRT
GB
Hi,
We had similar issue in our application some time file listener went down due to network problem.
For this you can do one thing, create A Agent which will monitor the listener if it is up then do nothing otherwise it will try to up the file listener.
UHG
US
Thanks Ajay, This should resolve the issue.
I have created a Agent and working on a activity to check listener status and start based on same. However, I could not find a method to check Listener status and Start. Could you please share some rules/code arround it. It would be great help !!!