Posted: 3 Sep 2019 21:01 EDT Last activity: 1 Oct 2019 19:07 EDT
File Listener does not pick the file for processing from Work Folder
File Listener Picks up the file from the Source Location and places it in Work Folder. However the Service File does not pick the file from the work folder and process it and move it to Completed Folder. Please refer the attachments.
- I used a new, never used file but no luck. In fact, I selected the option Persist Log-Service-File instances to debug Service-File configuration otherwise it was unchecked all the time.
- The extension of the file that is stuck in work dir is .txt. I did not get when you said if dup, then it is blocked because of the above option.
The history of this File Listener is like it was working when we were in AIX, we recently moved to Linux environment and since then the Listener has stopped working even after the node ID update on the Listener. We are on PEGA 6.3 SP1.
Please let me know if you need any other info. Any kind of help is much appreciated!
with option Persist Log-Service-File instances, "the system searches the Log-Service-File class for past instances of processing by this listener containing the current file name. If a match is found, the system"
I have deselected option Persist Log-Service-File instances but the problem still exists. The Source Location /home/pega/exmodCA is already having rwxrwxrwx(Attached a Screenshot). The sub directories, Work & Completed will be created by the File Listener itself so that shows the folder is with 777 permission.
we worked with the unix person and performed the below things.
All the Sub directories were given with rwx access. The file got stuck again in Work folder. We were manually able to place the file in the completed folder showing that the folder has the necessary access. This is making us think that there is some issue in the Service-File. Do you have any other suggestion for us to check on the Service File.
We had put some logs in Service File Activity and nothing was logged.
We have an environment in AIX where the File Listener is working fine so we did a working session with the Infrastructure Unix developer and requested to delete the Source Location created in Linux server and clone the Source Location similar to AIX server. After the server was recycled, the File Listener picked up the new file and processed it. Thank you very much for your assistance!!!