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Posted: June 23, 2017
Last activity: August 16, 2017
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First service Call before the screen pop
We are using
PBX/Switch: Avaya
Voice Platform: Genesys Voice Platform 8.1
Pega Components: CSHC 7.21 on Pega 7.2
Pega Call Engine: 7.1.34.882
I tried to trace on "connectionAlerting" but was not able trace any events in the tracer. Can you please let us know which service is triggered before screenpop is displayed.
Hi,
As per I am aware, for JTAPI, the service-java rule called is 'ConnectionAlerting’. This would be called before generating the Pop-up to UI. And it inovkes an activity 'CallCtlConnAlertingEv’.