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vreddyxx Member since 2010 4 posts
Celgene
Posted: 3 years ago
Last activity: 3 years 1 month ago
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First service Call before the screen pop

We are using

PBX/Switch: Avaya

Voice Platform: Genesys Voice Platform 8.1

Pega Components: CSHC 7.21 on Pega 7.2

Pega Call Engine: 7.1.34.882

I tried to trace on "connectionAlerting" but was not able trace any events in the tracer. Can you please let us know which service is triggered before screenpop is displayed.

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