Question

5
Replies
1183
Views
Chunzhi_Hong Member since 2013 137 posts
PEGA
Posted: 5 years ago
Last activity: 4 years 11 months ago
Closed
Solved

Flow > Process > Supporting process setting > "Look for an assignment to perform after add" doesn't work (7.1.9)

The requirements are below.

1. "Apply" and "Review" (paralleled tasks) should be started upon the stage entry.

2. "Apply" task should be routed to the "current operator".

3. "Review" task should be routed to a workbasket.

4. "Apply" task should be opened in the perform harness as soon as the case is created.

After creating a new case, I expect the "Apply" assignment automatically opens up in the perform harness, however the case is displayed in the confirm harness instead.

ParallelTaskNotPicked_ConfirmHarness.JPG

Below is my configuration.

Case type (Apply and Review steps are both stared upon stage entry)

ParallelTaskNotPicked_CaseType.JPG

Apply Flow (Apply assignment is routed to the "current operator" and the "Look for an assignment to perform after add" is selected)

ParallelTaskNotPicked_ApplyFlow_Routing.JPG

ParallelTaskNotPicked_ApplyFlow.JPG

Review flow (Review assignment is routed to a workbasket, if the assignment is routed to "current operator", then there will be no problem to open "Apply" task in the perform harness as soon as the case is created.)

ParallelTaskNotPicked_ReviewFlow.JPG

Case Management
Moderation Team has archived post
Share this page LinkedIn