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 Suresh p (Suresh4347)
Accenture
Application Development Senior Analyst
Accenture
IN
Suresh4347 Member since 2017 81 posts
Accenture
Posted: October 23, 2017
Last activity: October 24, 2017
Posted: 23 Oct 2017 22:40 EDT
Last activity: 24 Oct 2017 6:24 EDT
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Flows

Can we assign screen flow to two users? How can we achieve this?

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Case Management User Experience
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Posted: 3 years ago
Posted: 24 Oct 2017 0:03 EDT
Evita Lobo (Evita_08)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Suresh,


A screen flow presents a sequence of assignments to one user. You can use a screen flow to supplement the workflow in a case by calling it from the Subprocess shape in another flow. 


The following features distinguish screen flows from other types of flows:

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Hi Suresh,


A screen flow presents a sequence of assignments to one user. You can use a screen flow to supplement the workflow in a case by calling it from the Subprocess shape in another flow. 


The following features distinguish screen flows from other types of flows:


  • The ability to jump ahead or go back to different entry points in the flow at run time. 

  • Routing options that are configured in the Start shape instead of in individual assignments.

  • Because one user processes all assignments in a screen flow, you cannot route assignments to different users or to a work queue.

  • User actions that are configured in the Assignment shape instead of in a connector.

  • A single harness that defines the presentation, such as tabs or nodes in a tree, for every step in the screen flow.

  • The ability to branch or call only screen flows that use the same harness.

When considering a screen flow in your application, keep in mind that not all shapes are supported and that a screen flow cannot be designated as a starter flow. 


Regards,

Evita.



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Posted: 3 years ago
Posted: 24 Oct 2017 0:06 EDT
Gisela Rodrigues (rodrg)
PEGA
Technical Lead, Global Client Support
Pegasystems Inc.
IN

Hello,



In Pega, the router logic assumes that work in a screen flow must first be processed by a single user (an Operator ID) and not multiple users; therefore, the default behavior always routes work in screen flows initially to user worklists. You can work around the default behavior and assign a screen flow initially to a workbasket rather than 2 specific users as that is not be possible.


The below PDN post will assist you in routing a screenflow to a workbasket:


https://pdn.pega.com/how-route-initial-screen-flow-workbasket


Thanks,

Gisela