Posted: 3 Jan 2019 12:56 EST Last activity: 12 Nov 2019 6:28 EST
Forgot changed admin password after logged into Pega 8.1.
After the 8.1 installation, I logged in and changed the "email@example.com" password. I forgot what that password is and I am not able to login to the PRPC 8.1 system. Is there anyway I can reset the password or any other operator ID's I can use for the first time login? Any help regarding this matter is highly appreciated.
Firstly, Pega doesn't recommend to change the firstname.lastname@example.org operator until unless you have another way into your application. As soon as we log into the new installation application need to create an Admin access operator and make sure we can able to log into the system with it.
I have the below options at this point of time for you:
Try to login with DatabaseAdmin@pega.com/install or Admin@DMOrg/install. If you are able to log in with this operators then create a new operator with Admin access and use that operator to change the password for email@example.com operator as a best practice.
If you are not able to login with any of those 2 operators then you can delete the firstname.lastname@example.org from pr_operators table and run the upgrade scripts to get it recreated.
Lastly you can start over and reinstall the application if above doesn't work.
Note: Once you change the password for email@example.com it is advisable to store it somewhere, so that it can be retrieved on need basis.
Hope this might help you to achieve your requirement.
I managed to login as firstname.lastname@example.org, but still unable to change my own password. Receive the error message: You are not authorized to create, modify, or lock instance DATA-ADMIN-OPERATOR-ID ADMINISTRATOR@PEGA.COM
Thanks Mahesh for your quick response. Looks like 1 is not an option for me as the operators are disabled. I will try to do step#2 and see if it resolves my issue. I hope there is a way to enable one of the operators from backend. I will keep you posted.
Posted: 3 years ago
Posted: 3 Jan 2019 15:07 EST
Umamaheshwar Reddy Midthuru (Mahesh Midthuru)
Senior Software Solutions Engineer