Sonakshi Chandra (s0001)
Sr. Business Architect
Pegasystems Inc.
s0001 Member since 2017 2 posts
Posted: July 30, 2019
Last activity: August 19, 2019
Posted: 30 Jul 2019 7:34 EDT
Last activity: 19 Aug 2019 7:20 EDT

Forward Email capability within Pega Customer Service Email Interaction flow

Hi, Our customer need a way to forward email threads with attachments (if any) attached to the forwarded email to 3rd party vendors. Currently, Pega Customer Service Email Interaction allows only reply to the emails and not a forward. Has this forward functionality implemented for any other customer? If yes, how can we do that? This is critical for the current operations for the Customer.

Also, their expectation is forward email being similar kind of Reply email window experience as we have in Pega 8.2.3 version onwards.

***Edited by Moderator Marissa to update SR Details*** | ***Moderator Edit-Vidyaranjan: Tagged FDBK ID***

Pega Customer Service Support Case Exists
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