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Pradeep Chowdary Pydi (PradeepPydi)
Anthem
Senior PEGA DEVOPS and Cloud Administrator
Anthem
IN
PradeepPydi Member since 2017 221 posts
Anthem
Posted: August 24, 2020
Last activity: June 7, 2021
Posted: 24 Aug 2020 11:07 EDT
Last activity: 7 Jun 2021 17:48 EDT

Frequent "Presence Record update operation failed" Exceptions in Production.

Hi Team,

I see the following DSS:prconfig/operatorpresence/enabled/default has been enabled in our production environment but could find the below mentioned clogging exceptions.

2020-08-19 18:15:36,845 [13.80-8017-exec-2232] [ STANDARD] [ ] [mCSNCCSuper:01.01.01] (ence.PresenceDataGridHazelcast) ERROR MCDNCL650 - replace(): Presence Record update operation failed. Exceeded maximum attempts.Arguments:Operator:mcdncl650,Tenant:shared,CustomCategory:null

Any suggestions to resolve the same would be highly appreciated.

 

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform 7.3.1 Case Management System Administration Healthcare and Life Sciences