Question
Frequent "Presence Record update operation failed" Exceptions in Production.
Hi Team,
I see the following DSS:prconfig/operatorpresence/enabled/default has been enabled in our production environment but could find the below mentioned clogging exceptions.
2020-08-19 18:15:36,845 [13.80-8017-exec-2232] [ STANDARD] [ ] [mCSNCCSuper:01.01.01] (ence.PresenceDataGridHazelcast) ERROR MCDNCL650 - replace(): Presence Record update operation failed. Exceeded maximum attempts.Arguments:Operator:mcdncl650,Tenant:shared,CustomCategory:null
Any suggestions to resolve the same would be highly appreciated.
Hello,
Do you know who and why this setting has been enabled? I guess it could be that system is under heavy load, where a lot of users are sending requests at once, the Operator Presence system can become overloaded and fail.
Maybe, have you noticed this heavy load on your logs?