Posted: 27 May 2019 9:44 EDT Last activity: 17 Dec 2019 6:52 EST
Genesis Integration with Pega
We want to customize the Genesis integration with Pega Customer servcie/ Pega Platform without using the CTI integrations for telephony channel. Can you pleases suggest if there is any APIs can do this job for me? Thanks in advance.
***Edited by Moderator: Lochan to update platform capability tags***
***Edited by Moderator Marissa to update SR Details***
Thank you for posting your query in the PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write Post button here. Once created, please reply here with the URL of the new post.
You may also refer this discussion link as a reference in the new thread.