Question
Cognizant
NL
Last activity: 4 Dec 2015 2:26 EST
Get average elapsed time per status?
There is already a OOTB RD- "pyAverageElapsedTimePerStatus". But i am unable to understand how to utilize this? Can anyone suggest the possible approach
Pegasystems Inc.
IN
Hi,
Do you mean that it is not retrieving any results on running the above rd ? can you elaborate on point 'how to utilize this' ?
Accepted Solution
Pegasystems Inc.
IN
Cognizant
NL
Hi Haritha Damarla, I meant it was not returning any results, so i have a doubt whether this RD requires any input parameters like wise. As per the article you shared below and Karthik Veerlapati comments i made pyTrackStatus When rule to return true. Now are there any additional parameters required that i need to give to fetch the results or its just enough?
Pegasystems Inc.
IN
Hi.
It is a report where User can track time in each status for each work item.
Karthik Veerlapati may be you can elaborate it a little here.
Thanks in advance.
Pegasystems Inc.
IN
“pyAverageElapsedTimePerStatus” Report Definition displays the Average elapsed time of a Status and user can drill down to view the details. For this to work "pyTrackStatus" when rule should be overridden and make it to return true.