Get Most urgent should fetch item with maximum urgency from worlist or workbasket
Hi, I have a requirement where I need to fetch the most urgent work item be it resides on user worklist or workbasket that userj have access to. Now as per operator configuration you can either check workbasket first and get the most urgent items from workbasket or worklist first. But I need to merge both worklist and workbasket and get the most urgent item after merging. How do I do it?
If your algorithm for finding open assignments differs in major ways from those provided by standard rules, you can override these standard activities with others specific to each work pool or work type:
Work-.GetNextWorkObject — To bypass or extend the entire capability
Use care to ensure that this feature continues to operate quickly, returns only assignments that a user can complete, and are good choices.