lmtirado874 Member since 2016 2 posts
Inetum México
Posted: July 30, 2020
Last activity: July 30, 2020

"Get next work" try to get cases from another aplication if the Operator is assigned to another workgroup.

I am configurin an Operator who has accesos two different applicactions using SSO. If the operator is worwing into the app 1 and use GET NEXT WORK button, if in the app1 Work basket there is not jobs for assigning, the platform tries to get jobs from the app2 workbasket, how can control that the operator just get jobs for the workbasket into the current application?

Pega Sales Automation 8.3 Case Management Technology Services Engagement Leader
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