Question
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Posted: September 7, 2017
Last activity: September 8, 2017
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GetNextWork
we get the cases in getNext based on the Compliance time of a case. Usually, how the cases will be pulled if the compliance time to work on the case is same for all the cases in the list? will it be based on the pyid? please help me out.
Thanks,
Spoorthi.
***Moderator Edit: Vidyaranjan | Updated Categories***
I believe you customized the GetNextWork functionality as next work object is assigned based on compliance time of case.
I think if work objects are having same compliance score, based on urgency it will be picked