Question3Replies679Views rajasekharb2130 Member since 2013 15 posts tcs Posted: 4 years agoLast activity: 4 years 1 month ago Closed GetNextWork default functionalityGetNextWork would fetch case by decreasing urgency. If urgency same for cases then how it will fetch based on age of case ?If it will fetch oldest first then where code written? could you explain?ThanksRajaSekharMessage was edited by: Lochan to add Category Case Management System Administration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agoPrakash. Process 360 replied to rajasekharb2130Hi Rajasekhar,Look at the activity Work-.getNextWorkObject to have an understanding of GetNextWork functionality. Posted: 4 years agoSantanu PEGA replied to rajasekharb2130HiYou can also take a look at this article : Everything about Get Next Work, Get Most UrgentIt is very informative and you will get to know a lot of things about get next work. Posted: 4 years agoVenkateshwarT Incessant Technologies replied to SantanuSantanu, that is really a good article. Thanks for posting here.