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NARESHK8 Member since 2013 2 posts
TechMahindra
Posted: 1 year ago
Last activity: 1 year ago
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Getting "Call failed to complete. Do you wish to hang up?" pop up

We are getting "Call failed to complete. Do you wish to hang up?" pop up message while we are using the out of the box pega softphone.

We are facing this issue randomly. We are not dialing to the softphone extension and neither softphone receiving any call but in the back end logs i could see logs generated "pyCallID" created and failing to connect. PFA logs (<pyCallId>10718</pyCallId>). Also attached the console logs taken from developer tool while we got this issue.

Attaching Screenshot and CTI logs.

***Edited by Moderator: Lochan to update platform capability tags***

***Edited by Moderator Marissa to update SR Details***

Pega Customer Service Pega Platform Conversational Channels SR Created
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