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Savitha Dwaram (SavithaD1812)
Bank of America

Bank of America
US
SavithaD1812 Member since 2019 4 posts
Bank of America
Posted: March 18, 2020
Last activity: April 1, 2020
Posted: 18 Mar 2020 20:07 EDT
Last activity: 1 Apr 2020 16:52 EDT
Closed

Getting Commit Error while performing the case when we open the case from Review to Perform

Hi,

 I am picking the existing case from Recents , on Portal. Case is opening in Review Mode. Actions button is available in Review Mode, it shows list of Open Assignments on the case. After selecting any open assignment , case should open into Perform mode. Once the case is opened in Perform mode , I am not able to perform any function on the case. It means , when I click on any button on the flow action it is displaying Pega's blue screen with message saying "There has been an issue; please consult your system administrator" . I am using Pega 8.1.5 version.. In tracer I can see the error at CommitwithErrorHandling rule.

 When the case is in Review Mode , right side it shows the open assignments with Begin link. When i click on Begin to work on the case , I am not facing the above issue. 

 When I open the same case in performing mode , I am not facing above issue. 

As per the requirement , I should use Actions button to enter into Perform mode from Review Mode. 

Appreciate your help on this. 

Thanks & Regards,

Savitha

Pega Platform 8.1.4 User Experience Financial Services Senior System Architect
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