Posted: 3 Dec 2016 20:12 EST Last activity: 5 Dec 2016 21:41 EST
Getting an error message Unauthenticated or not available
We are getting following error, we checked the application instance, Accessgroup and the operator we are using is a valid operator in the system. Even we could able to find anything in logs, please help
There has been an issue; please consult your system administrator
Unauthenticated or not available
No ID available
Sat Dec 03 19:06:45 CST 2016
PegaRULES 7.10 ML8 (coreAssemblyCached_718_675)
***Updated by moderator: Lochan to add Categories***
Most probably means that your are connecting to a system which you have not authenticated to. (Or perhaps has timed you out).
Are you using a LOAD BALANCER here ?
This can sometimes come about if you have a LOAD BALANCER; the the LOAD BALANCER (due to bad configuration - not configuring 'Sticky Sessions' for instance) has forwarded your request to the wrong node (it should 'stick' to the same node throughout the life-cycle [login,logout] of the Requestor).