I am getting an error when exporting a report to excel. Error on the tracer is below;
Section 'pzRDExportWrapper' execution error on page '' of class 'Rule-Obj-Report-Definition'. : Method org/apache/poi/xssf/streaming/SXSSFWorkbook.getFontAt(I)Lorg/apache/poi/ss/usermodel/Font; is abstract
Is there anybody faced this issue before ? How can I fix this ?
I feel it would be better if you share us the complete stack trace noticed in the PegaRULES while running the export to excel functionality and attach it in the text file, that way it can help us to analyze the stack trace, if possible you can share the tracer log also. Based on your above explanation i assume you are using the OOTB export to excel functionality on the Report Definition and nothing has been customized.
Going forward, I would recommend you to go ahead with the SR creation as we don't have enough information to identify its root cause from the shared logs. As a last try you can restart the server to check the behavior, sometimes restart fixes this kind of strange issues.