Getting error while login to PEGA
Hi All,
I am getting below error wile logging into PEGA with Administrator@pegg.com
PEGA 7.1.7, Weblogic 12c oracle 12c DB JDK1.7.0.45(JAVA7)
23 10:14:15 AST 2016 Total memory: 2,595,749,888 Free memory: 2,010,058,472 Requestor Count: 10 Shared Pages memory usage: 0%
2016-11-23 10:22:57,343 [fault (self-tuning)'] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.access.DatabaseImpl) ERROR xxxxx.xx.xx.co
m|10.xx.xx.xx - Encountered problem when performing a Commit
com.pega.pegarules.pub.PRRuntimeException: Encountered database exception when preprocessing deferred operations <update instance DATA-ADMIN-OPERATOR-ID ADMINISTRATOR@PEGA.COM not only if new>. Error occurred while executing forward chaining on page '', using rule: {pyClassName=@baseclass, pxObjClass=Rule-Declare-Expressions, pyTargetProperty=.pxRuleOpenedInPopUp, pyPageContext=}
at com.pega.pegarules.data.internal.access.DatabaseImpl.preprocessInstancesBeforeCriticalCommitSection(DatabaseImpl.java:3135)
at com.pega.pegarules.data.internal.access.DatabaseImpl.attemptToProcessUpdates(DatabaseImpl.java:2608)
***Updated by moderator: Lochan to add SR details***
Are you trying to login for the first? if yes then the user name you mentioned here is Administrator@pegg.com which should be Administrator@pega.com.
Hi Vendp,
It is typo, Yes I am trying to login for the first time with Administrator@pega.com after installation.
Hello!
Please let us know the SR number once you create it. We will then tag that to your post and track it to resolution.
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Hi Lochan,
I am unable to create SR, Could you please assist me.
Thanks
Gurudutta
Hi Lochan,
i am getting below message.
You are not currently affiliated with an account. To become affiliated with an account, your company's Support Contact Administrator must approve your request and affiliate you. Once affiliated, additional features will be unlocked. If you do not know who your Support Contact Administrators are, an affiliated colleague can see them under the Resources menu.
Hi Gurudutta,
I'm afriad that you would need to check with your colleagues to know who has created an SR with Pega Support before. Alternatively, you could call up Pega Support on the numbers listed here: Support Contact Information
Please let us know if this helped.
Regards,
Lochan
Hi Lochan,
Thanks for your assistance. I have raised SR-B7319 for the same.
Regards
Gurudutta
Hi Gurudutta,
Happy to be of help! I have tagged the SR details to your original post above. I noticed that you had not mentioned the URL of this post while creating the request. I have gone ahead and added that information as a pulse post on the SR. This information might help for faster troubleshooting!
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Thank you so much for your kind assistance Lochan, but I am unable to view my SR in my support portal.
Hi Gurudutta,
Just had a check on the SR, it was created yesterday and has cleared the 1st stage. An engineer with the required specialized experience is yet to take ownership of the SR for investigation. I have added an internal note stating that you are unable to view this SR. Please expect a response soon!
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Dear Lochan,
I am happy to say that issue got resolved with help of PEGA support team.
Issue because of old weblogic datasources. untaged unwanted datasources(DB connections) through weblogic console.
Key steps performed to resolve the issue:
2) Clear the contents of PegaTemp directory.
3) Clear the Pega Cache tables.
Hi Gurudatt,
Thank you for sharing the resolution here!
Regards,
Lochan
Is it multitenant system?
No Baigh..
Hi,
Could you please raise an SR, so that Pega Support will investigate this ?
Do attach required log files to take this forward.