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 Kumara Sri Gurudutta Sarma Juturi (Gurudatt)
Tata Consultancy Services

Tata Consultancy Services
IN
Gurudatt Member since 2016 7 posts
Tata Consultancy Services
Posted: November 27, 2016
Last activity: December 5, 2016
Posted: 27 Nov 2016 13:38 EST
Last activity: 5 Dec 2016 4:09 EST
Closed
Solved

Getting error while login to PEGA

Hi All,

I am getting below error wile logging into PEGA with Administrator@pegg.com

PEGA 7.1.7, Weblogic 12c oracle 12c DB JDK1.7.0.45(JAVA7)

 

23 10:14:15 AST 2016 Total memory: 2,595,749,888 Free memory: 2,010,058,472 Requestor Count: 10 Shared Pages memory usage: 0%
2016-11-23 10:22:57,343 [fault (self-tuning)'] [  STANDARD] [                    ] [     PegaRULES:07.10] (  internal.access.DatabaseImpl) ERROR xxxxx.xx.xx.co
m|10.xx.xx.xx  - Encountered problem when performing a Commit

com.pega.pegarules.pub.PRRuntimeException: Encountered database exception when preprocessing deferred operations <update instance DATA-ADMIN-OPERATOR-ID ADMINISTRATOR@PEGA.COM not only if new>. Error occurred while executing forward chaining on page '', using rule: {pyClassName=@baseclass, pxObjClass=Rule-Declare-Expressions, pyTargetProperty=.pxRuleOpenedInPopUp, pyPageContext=}
        at com.pega.pegarules.data.internal.access.DatabaseImpl.preprocessInstancesBeforeCriticalCommitSection(DatabaseImpl.java:3135)
        at com.pega.pegarules.data.internal.access.DatabaseImpl.attemptToProcessUpdates(DatabaseImpl.java:2608)

***Updated by moderator: Lochan to add SR details***

Data Integration Support Case Created
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Posted: 4 years ago
Posted: 28 Nov 2016 0:39 EST
Krishna Chaitanya Kondu (kondk)
Cognizant Technology Solutions Benelux B.V.
Lead System Architect
Cognizant Technology Solutions Benelux B.V.
NL

Hi,


Could you please raise an SR, so that Pega Support will investigate this ?


Do attach required log files to take this forward.
Posted: 4 years ago
Posted: 28 Nov 2016 7:40 EST
Lochana Durgada Vijayakumar (Lochan_DV)
MOD
Lead Technical Documentation Specialist
Pegasystems Inc.
IN

Hello!


Please let us know the SR number once you create it. We will then tag that to your post and track it to resolution.


Regards,

Lochan  |  Community Moderator  |  Pegasystems Inc.
Posted: 4 years ago
Posted: 28 Nov 2016 10:17 EST
Kumara Sri Gurudutta Sarma Juturi (Gurudatt)
Tata Consultancy Services

Tata Consultancy Services
IN

Hi Lochan,


i am getting below message.


You are not currently affiliated with an account. To become affiliated with an account, your company's Support Contact Administrator must approve your request and affiliate you. Once affiliated, additional features will be unlocked. If you do not know who your Support Contact Administrators are, an affiliated colleague can see them under the Resources menu.
Posted: 4 years ago
Posted: 28 Nov 2016 11:29 EST
Lochana Durgada Vijayakumar (Lochan_DV)
MOD
Lead Technical Documentation Specialist
Pegasystems Inc.
IN

Hi Gurudutta,


I'm afriad that you would need to check with your colleagues to know who has created an SR with Pega Support before. Alternatively, you could call up Pega Support on the numbers listed here: Support Contact Information


Please let us know if this helped.


Regards,


Lochan
Posted: 4 years ago
Posted: 29 Nov 2016 2:53 EST
Kumara Sri Gurudutta Sarma Juturi (Gurudatt)
Tata Consultancy Services

Tata Consultancy Services
IN

Hi Lochan,


 


Thanks for your assistance. I have raised SR-B7319 for the same.


Regards


Gurudutta


 


 


 
Posted: 4 years ago
Posted: 29 Nov 2016 4:09 EST
Lochana Durgada Vijayakumar (Lochan_DV)
MOD
Lead Technical Documentation Specialist
Pegasystems Inc.
IN

Hi Gurudutta,


Happy to be of help! I have tagged the SR details to your original post above. I noticed that you had not mentioned the URL of this post while creating the request. I have gone ahead and added that information as a pulse post on the SR. This information might help for faster troubleshooting!


Regards,

Lochan  |  Community Moderator  |  Pegasystems Inc.
Posted: 4 years ago
Posted: 30 Nov 2016 6:30 EST
Lochana Durgada Vijayakumar (Lochan_DV)
MOD
Lead Technical Documentation Specialist
Pegasystems Inc.
IN

Hi Gurudutta,


Just had a check on the SR, it was created yesterday and has cleared the 1st stage. An engineer with the required specialized experience is yet to take ownership of the SR for investigation. I have added an internal note stating that you are unable to view this SR. Please expect a response soon!


Regards,

Lochan  |  Community Moderator  |  Pegasystems Inc.

Accepted Solution

Posted: 4 years ago
Posted: 4 Dec 2016 1:39 EST
Kumara Sri Gurudutta Sarma Juturi (Gurudatt)
Tata Consultancy Services

Tata Consultancy Services
IN

Dear Lochan,


 


I am happy to say that issue got resolved with help of PEGA support team.


Issue because of old weblogic datasources. untaged unwanted datasources(DB connections) through weblogic console.


 


Key steps performed to resolve the issue:


1) In WebLogic, untarget the PegaMarketing datasources as these are not used anymore.
2) Clear the contents of PegaTemp directory.
3) Clear the Pega Cache tables.


Thanks


Gurudatt